Highlights

Harvard Ash Center "Bright Idea" Award

John F. Kennedy School of Government, Harvard University, recognized my.hawaii.gov as part of the 2015 Bright Ideas program. This year’s cohort includes 124 programs from all levels of government — school districts, county, city, state, and federal agencies; as well as public-private partnerships — that are at the forefront of innovative government action. my.hawaii.gov delivers 'Your Government - Your Way,' with a first of its kind approach to the gamification of government, leveraging existing portal architecture and a Single Sign-On system.

Medical Marijuana Licensing System Launched

Beginning January 1, 2015, management of the Hawaii Medical Marijuana Program was transferred from the Department of Public Safety (DPS) to the Department of Health (DOH).  The New Year brought a new home for the program, as well as a brand new electronic patient registry to help DOH manage patient and caregiver registration. The new system will support Law Enforcement by ensuring information requests are handled securely and in confidence.

The new electronic system allows licensed physicians with controlled substance registration to submit new and renewal applications on behalf of patients, along with payments through a secure online process.  Upon receiving the supporting documentation, DOH will approve the registration and issue the cards.  Law Enforcement officers will submit inquiries online and via fax. For more information, please visit health.hawaii.gov/medicalmarijuana/.

State Improves Vital Records Online Ordering System

The Hawaii Department of Health (DOH) Office of Health Statistics Monitoring launched an improved ordering and tracking system for certified copies of birth and marriage/civil union certificates online.  This service offers online ordering with credit card payments, tracking of orders with real-time status, and the option to receive your order by mail or pick-up.  Prepaid pick-up orders are available at the DOH Punchbowl location on Oahu.  The public is encouraged to submit all orders online with credit card payment.  An email order confirmation will be sent to include tracking information that can be used to track online order status in real-time.

For more information and to purchase a copy of your Hawaii vital records visit:  https://vitrec.ehawaii.gov.

Real Estate Professionals Continue to Renewed Online 

The 2014 December renewal cycle was completed on 12/31/2014.  17,095 (95%) of all licensees renewed online through the MyPVL service. The consistency of having high adoption rates across all boards has proved the success of the MyPVL service.

New Website Launched

• City and County of Honolulu YouthBuild website (http://youthbuildhonolulu.org) launched on January 21, 2015

New Application Deployments

• MyBusiness Alerts (alertme.ehawaii.gov) launched on December 15, 2014
• Medical Marijuana Registry (https://medmj.ehawaii.gov/medmj/) launched December 31, 2014
• District Court Judge Evaluation launched January 21, 2015 - February 20, 2015

Application Upgrades

• eFile (dotax.ehawaii.gov/efile/user) launched January 2, 2015
• Modernized eFile (mef.ehawaii.gov) launched January 20, 2015
• Sex Offender Registry (sexoffenders.ehawaii.gov) launched February 9, 2015
• QHTB 317 Form (forms.ehawaii.gov/view.php?id=13725) launched February 11, 2015
• Vital Records Ordering and Tracking System (https://vitrec.ehawaii.gov) launched February 17, 2015

Agreements

New SLAs

• None

New SOWs

• DCCA CATV Website Services and Support (T&M Fees apply)
• DOH OHCA Electronic Health Care Facilities Licensing System ($10,000 project development cost for Stage 1)
• DBEDT FTZ Bill Presentment and Payment Processing ($2.50 convenience fee plus $2.25% transaction fee for CC or $1.00 for eCheck)
• DOH DCAB Disability Parking Permit System ($30,000 project development cost for Phase 1)
• DLNR Hunter Education and Records Management System ($5,000 for Phase 1 SRS, costs for Phase 2 and 3 TBD, $5 portal administration fee per registration)
• B&F EUTF File Transfer Service (No Fees)

Amended SOWs

• DOH OHSM Vital Records Ordering System Amendment2 ($200,000 project development cost, $2.50 portal administration fee)
• DLNR DOBOR BARS Amendment7 ($93,200 maintenance and support cost)
• Kauai Online Property Tax Payments Amendment2 - responsive redesign of site (No change in fees)

Additional Items

• Portal contract is up for renewal this year.

Customer Service Statistics

Number of support contacts from the public per service.

CS Tracking Quarter 4 2014

Service	October	November	December	Total
Airport Auctions	0	1	0	1
Annual Reports	118	73	81	272
BOC Search	183	122	131	436
BREG	206	223	223	652
CSEA	9	9	8	26
DLIR (non HCE)	14	10	10	34
Dobor	16	7	10	33
DoTax (non-HCE)	29	33	38	100
DoTax (non-HCE) referred	53	48	73	174
eCrim	140	115	120	375
Efile	28	26	26	80
EMRS	248	185	195	628
ERS	1	0	0	1
etraffic	77	67	52	196
EV stations	0	0	0	0
Film Permit	5	3	11	19
Fishing	5	1	6	12
GreenLMI	2	0	0	2
Hawaii County Camping	32	26	40	98
Hawaii Health Connector	8	6	11	25
HBE	253	109	128	490
HCE	1215	674	806	2695
HIEPRO	75	71	58	204
HILS	53	60	60	173
HIOSH	2	2	0	4
HSID	1	3	2	6
HUI	89	18	20	127
Hunting	24	39	24	87
Landshark	8	2	5	15
Login Problems	616	611	560	1787
MFDR	0	0	4	4
Misc-HIC	145	70	75	290
MVR	39	36	61	136
Na Ala Hele	0	0	0	0
Name Change	12	7	5	24
NED	42	70	68	180
Non-HIC info	98	103	117	318
Notary	94	95	89	278
Payment Problems	11	11	13	35
PVL	907	899	710	2516
REB	446	466	331	1243
RPT	8	9	14	31
Sex (Covered) Offender	5	7	3	15
State Calendar	16	15	11	42
State Camping	335	183	249	767
Subscriber	17	14	17	48
TA 326	2	1	1	4
TB	7	2	2	11
Vital Records	278	266	254	798
Wastewater	4	0	2	6
Water	2	1	5	8
Wiki (Weddings)	8	12	12	32
HTSB	79	68	73	220
Total	6,065	4,879	4,814	15,758

 

 

 

Financials

Reports

Analytics report is included in the packet.

Appendix A:  Key Staff Contacts

201 Merchant St, Suite 1805, Honolulu HI, 96813

Appendix B:  Acronyms

Appendix C: Web Analytics Terms

• Hit - A request for a file from the web server. Available only in log analysis. The number of hits received by a website is frequently cited to assert its popularity, but this number is extremely misleading and dramatically over-estimates popularity. A single web-page typically consists of multiple (often dozens) of discreet files, each of which is counted as a hit as the page is downloaded, so the number of hits is really an arbitrary number more reflective of the complexity of individual pages on the website than the website's actual popularity. The total number of visitors or page views provides a more realistic and accurate assessment of popularity.
• Page View - A request for a file whose type is defined as a page in log analysis. An occurrence of the script being run in page tagging. In log analysis, a single page view generates multiple hits as all the resources required to view the page (images, .js and .css files) are also requested from the web server.
• Visit / Session - A series of requests from the same uniquely identified client with a set timeout. A visit is expected to contain multiple hits (in log analysis) and page views.
• Visitor / Unique Visitor - The uniquely identified client generating requests on the web server (log analysis) or viewing pages (page tagging). A visitor can make multiple visits.

Appendix D: Add On Fee Services Report

This report provides information on all portal services that include a portal administration fee paid by the user.