Highlights

Meetings with Portal Program Manager, Derek Ichiyama

HIC has spent over 160 hours meeting weekly, if not daily, with the Portal Program Manager, Derek Ichiyama, to provide introductions to active projects and partners. HIC has also been working with Derek on gathering requested information to be included in the portal contract renewal justification report required by the State Procurement Office.

HIOSH Inspection and Permitting Application Launched

The Hawaii Occupational Safety and Health (HIOSH) Division of the Department of Labor and Industrial Relations launched a new, online elevator permitting system (https://hiosh.ehawaii.gov/) on August 13, 2015.  This system provides the HIOSH staff with a platform to administer new installation requests, inspections and other key functions online from their phones, tablets or computers.

DCAB Disabled Parking Permits System Launched

The Disability and Communication Access Board of the Department of Health launched a new and improved Disabled Parking Permit System (https://dcab.ehawaii.gov/parking/welcome.html) on July 20, 2015. This project reprogrammed the Parking For Persons with Disabilities Database From Filemaker Pro Database to SQL Database software, to include migrating the database to a Department of Health Virtual Server. The system provides the DCAB staff with a platform to administer the Accessible Parking program for persons with disabilities in Hawaii.  This system will save DCAB over $125,000 per year and reduce the amount of work required from the Honolulu DMV office for support.

HIC eRecording System Soft Launched

The HIC eRecording Application (https://erecording.ehawaii.gov/) allows State Partners to record documents electronically with the Bureau of Conveyances of the Department of Land and Natural Resources. Users can upload a scanned image of the document in TIF or PDF format and enter Grantor, Grantee, TMK and Island Code information to be indexed. 

DOH Safe Drinking Water Branch Event Registration Launched

The Safe Drinking Water Branch of the Department of Health launched a new event registration application that allows the DOH SDWB staff to manage registrants for their 3rd Annual Joint Government Water Conference event.

Tax Modernization Briefing

The Department of Taxation held a briefing on the Tax Modernization project progress.  HIC learned that over the next year that DOTAX may no longer be using the portal for eFiling of business and personal income tax.  This may result in significantly decreased capacity at HIC for new projects as those two applications (eFile and MEF) are a very significant funding source for the portal.

New Websites Launched

• None

New Application Deployments

• Disabled Parking Permits System (https://dcab.ehawaii.gov/parking/welcome.html) launched July 20, 2015 (Note: Not a public service)
• Circuit Court Judge Evaluation launched July 21, 2015
• DOH Safe Drinking Water Branch Event Registration launched July 15, 2015
• HIC eRecording (erecording.ehawaii.gov) launched August 12, 2015 (Note: Available only at trusted locations)
• Inspection and Permitting Application (hiosh.ehawaii.gov/hiosh/) launched August 13, 2015

Application Upgrades

• BOC UCC Recording (boc.ehawaii.gov/ucc-recording) re-launched July 1, 2015

Agreements

New SLAs

• None

New SOWs

• DLNR DOFAW Na Ala Hele Trail and Access System Rewrite dated June 1, 2015 ($40,000 project development cost for Phase I; 10% portal administration fee per commercial trail tour activity for Phase II)
• DOH SDWB Event Registration dated June 19, 2015 ($4,000 project development cost plus 10% portal administration fee per registration)
• DOH ADAD Clean and Sober Homes Registry dated June 25, 2015 ($140,000 project development cost)
• SPO Online Auction System dated August 6, 2015 (10% portal administration fee of winning amount less than or equal to $10,000 or $1,000 portal administration fee of winning amount greater than $10,000)
• University of Hawaii, John A Burns School of Medicine, PVL Renewal Survey 2016 MOU dated August 19, 2015

Amended SOWs

• DOT Airport Online Auction System Amendment II dated June 17, 2015
• DBEDT CBED Applications SOW Addendum II dated June 25, 2015
• DLNR DOCARE Hunter Education Program Amendment II dated August 20, 2015 ($8,000 project development cost for data migration)

Additional Items

• Teri Berschneider has been promoted from Partner Liaison to Director of Portal Operations
• DeAnna Niderost has been promoted from Project Manager to Partner Liaison
• We hired a new Project Manager Shane Lindo
• Our Partner Liaison Laurenz Bacungan moved to the mainland.  We wish him well.

Customer Service Statistics

Number of support contacts from the public per service.

Financials

Reports

Analytics report is included in the packet.

Appendix A:  Key Staff Contacts

201 Merchant St, Suite 1805, Honolulu HI, 96813

Appendix B:  Acronyms

Appendix C: Web Analytics Terms

• Hit - A request for a file from the web server. Available only in log analysis. The number of hits received by a website is frequently cited to assert its popularity, but this number is extremely misleading and dramatically over-estimates popularity. A single web-page typically consists of multiple (often dozens) of discreet files, each of which is counted as a hit as the page is downloaded, so the number of hits is really an arbitrary number more reflective of the complexity of individual pages on the website than the website's actual popularity. The total number of visitors or page views provides a more realistic and accurate assessment of popularity.
• Page View - A request for a file whose type is defined as a page in log analysis. An occurrence of the script being run in page tagging. In log analysis, a single page view generates multiple hits as all the resources required to view the page (images, .js and .css files) are also requested from the web server.
• Visit / Session - A series of requests from the same uniquely identified client with a set timeout. A visit is expected to contain multiple hits (in log analysis) and page views.
• Visitor / Unique Visitor - The uniquely identified client generating requests on the web server (log analysis) or viewing pages (page tagging). A visitor can make multiple visits.