Highlights

HIePRO Functionality Upgrades

The State Procurement Office electronic procurement system (HIePRO) continued to post system upgrades, including the integration of the MyHawaii and the HIC Notification system. The integration of these modules into HIePRO allow users to see their cost savings and their history of messages received from the system.

HTSB Licensing System - Emergency Hires

Emergency hire applications are now able to be submitted by system users, and not just system administrators. This upgrade adds flexibility to the system and allows greater visibility into submissions. 

Modernized Electronic Tax Filings (MEF)

Modernized Electronic Filings (MEF) continued to increase during the 2015 tax filing season. Accepted Returns for January 1-April 30, 2015 increased 4.8% over the same period last year and Rejected Returns decreased 31%. The Number of Payments for January 1-April 30, 2015 increased 21.6% over the same period last year and Payment Totals for January 1-April 30, 2015 increased 262%.  The MEF system processed over 450,000 returns for that period and has already saved taxpayers $676,000 this year.

Mobile Sex Offender App Released

Key upgrades to the Attorney General HCJDC Mobile Sex Offender App were released, including a new framework, mobile alerts, and an updated icon. The mobile app was made available on the Google Play Store (https://play.google.com/store/apps/details?id=com.ehawaii.sex_offender_search&hl=en) and the iTunes store (https://itunes.apple.com/us/app/hawaii-sex-offender-search/id789745370?mt=8). 

Nurses Continue to Renew Online 

The 2015 renewal cycle for approximately 25,000 is in progress as of May 21, 2015.  High adoption rates continue to be seen as online renewals via the MyPVL service.

Ethics Disclosures Online

The first of many HSEC forms, the D-103A, is now available to submit online.  Previously Ethics forms were available as PDF and could only be submitted electronically via Internet Explorer and Outlook.  Now all modern browsers and operating systems are supported.  If its time for you to submit, visit http://m.hi.gov/ethics

New Website Launched

• Hawaii Clean Energy Initiative (http://www.hawaiicleanenergyinitiative.org) launched on March 10, 2015
• Hawaii State Parks (http://dlnr.hawaii.gov/dsp) launched on March 11, 2015

New Application Deployments

• Family Court Judge Evaluation launched March 21, 2015 (Judiciary)
• Solicitor Registration launched May 26, 2015 (Attorney General)
• Hawaii State Ethics Commission - Disclosure Form launched May 8, 2015 (HSEC)

Application Upgrades

• Mobile Sex Offender App 
  • iTunes Store: https://itunes.apple.com/us/app/hawaii-sex-offender-search/id789745370?mt=8 launched on April 8, 2015
  • Google Play Store: https://play.google.com/store/apps/details?id=com.ehawaii.sex_offender_search&hl=en launched on March 20, 2015
• HTSB Licensing System (htsb.ehawaii.gov) launched on April 9, 2015
• HIePRO (hiepro.ehawaii.gov) launched on April 30, 2015

Agreements

New SLAs

• Hawaii State Ethics Commission (3/16/2015)

New SOWs

• DCCA CATV Website Services and Support (T&M Fees apply)
• DOH OHCA Electronic Health Care Facilities Licensing System (T&M fees for Stage 1)
• DBEDT FTZ Bill Presentment and Payment Processing ($2.50 convenience fee plus $2.25% transaction fee for CC or $1.00 for eCheck)
• DOH DCAB Disability Parking Permit System (T&M for Phase 1)
• DLNR Hunter Education and Records Management System (T&M and $5 portal administration fee per registration)
• B&F EUTF File Transfer Service (No Fees)
• Ethics - Disclosure form eFiling (T&M)
  

Amended SOWs

• DOH OHSM Vital Records Ordering System Amendment2 ($200,000 project development cost, $2.50 portal administration fee)
• DLNR DOBOR BARS Amendment7 ($93,200 maintenance and support cost)
• Kauai Online Property Tax Payments Amendment2 - responsive redesign of site (No change in fees)

Additional Items

• Portal contract is up for renewal this year.

Customer Service Statistics

Number of support contacts from the public per service.

CS Tracking Quarter 1 2015

Service	January	February	March	Total
Airport Auctions	0	2	1	3
Annual Reports	157	74	104	335
BOC Search	160	146	187	493
BREG	352	252	284	888
CSEA	11	10	11	32
DLIR (non HCE)	26	14	21	61
Dobor	17	19	16	52
DoTax (non-HCE)	65	28	41	134
DoTax (non-HCE) referred	86	67	60	213
eCrim	163	147	140	450
Efile	103	36	63	202
EMRS	211	159	224	594
ERS	4	4	4	12
etraffic	79	69	106	254
EV stations	0	0	0	0
Film Permit	10	9	16	35
Fishing	4	5	4	13
GreenLMI	0	2	0	2
Hawaii County Camping	57	49	44	150
Hawaii Health Connector	13	4	4	21
HBE	268	216	274	758
HCE	757	759	791	2307
HIEPRO	60	60	32	152
HILS	67	64	78	209
HIOSH	2	0	0	2
HSID	5	13	11	29
HUI	62	31	16	109
Hunting	14	24	38	76
Landshark	9	15	12	36
Login Problems	426	348	356	1130
Med MJ	38	21	35	94
MFDR	2	1	0	3
Misc-HIC	96	98	81	275
MVR	60	68	86	214
Na Ala Hele	0	0	4	4
Name Change	8	9	12	29
NED	73	65	62	200
Non-HIC info	141	131	154	426
Notary	99	82	82	263
Payment Problems	16	10	17	43
PVL	520	395	422	1337
REB	118	68	36	222
RPT	30	56	21	107
Sex (Covered) Offender	2	3	7	12
State Calendar	8	9	4	21
State Camping	293	259	343	895
Subscriber	14	14	20	48
TA 326	0	0	0	0
TB	4	3	2	9
Vital Records	255	469	1024	1748
Wastewater	3	0	0	3
Water	4	4	2	10
Wiki (Weddings)	17	10	15	42
HTSB	147	129	145	421
Total	5136	4530	5512	15178

 

 

Financials

• Note the last quarter's shareholder equity was incorrect and should have been (114,306) and has been updated.

Reports

Analytics report and Partner reference letters are included in the packet.

Appendix A:  Key Staff Contacts

201 Merchant St, Suite 1805, Honolulu HI, 96813

Appendix B:  Acronyms

Appendix C: Web Analytics Terms

• Hit - A request for a file from the web server. Available only in log analysis. The number of hits received by a website is frequently cited to assert its popularity, but this number is extremely misleading and dramatically over-estimates popularity. A single web-page typically consists of multiple (often dozens) of discreet files, each of which is counted as a hit as the page is downloaded, so the number of hits is really an arbitrary number more reflective of the complexity of individual pages on the website than the website's actual popularity. The total number of visitors or page views provides a more realistic and accurate assessment of popularity.
• Page View - A request for a file whose type is defined as a page in log analysis. An occurrence of the script being run in page tagging. In log analysis, a single page view generates multiple hits as all the resources required to view the page (images, .js and .css files) are also requested from the web server.
• Visit / Session - A series of requests from the same uniquely identified client with a set timeout. A visit is expected to contain multiple hits (in log analysis) and page views.
• Visitor / Unique Visitor - The uniquely identified client generating requests on the web server (log analysis) or viewing pages (page tagging). A visitor can make multiple visits.

Appendix D: Partner Reference Letters

As of May 21st, we have 19 signed reference letters.  We will add more as they become available.