Highlights

AG Tax & Charities Division Professional Fundraiser Public Directory Released

The Tax and Charities Division of the Department of the Attorney General launched a public directory of the Professional Fundraiser Registration System (https://ag.ehawaii.gov/fundraiser) on September 23, 2015. The public directory allows the public to search for and view registration information regarding professional fundraising counsels and solicitors registered with the State of Hawaii.

DLNR DOFAW Training Session for New Trails System

On November 12, 2015, HIC welcomed 14 partners from the Division of Forestry and Wildlife Na Ala Hele Trail and Access Program to the HIC offices to conduct training for the new, mobile friendly Na Ala Hele Trail and Access System scheduled to launch in the upcoming months. This was the first time all of the Trails Specialists were able to see the new system, as HIC has been working primarily with the Trails Specialist on Oahu. The new system was received well by all attendees.

First Collaboration with HIC and Portal Program Manager on the DLNR DSP Special Use Permits System 

The DLNR Special Use Permits System is the first service the Portal Program Manager, Derek Ichiyama, identified as a good candidate for the Portal Manager contract. Derek set up the initial meetings and was involved throughout the entire SOW process. This system provides an electronic means for individuals to apply for and obtain special use permits for state park reserves. The Special Use Permit System had a tight timeframe (two months) and will be available for vehicle access permits for Ka‘ena Point State Park Reserve when launched on December 1, 2015. 

2016 Lanai Axis Deer Hunt Application System Results in Increased Online Adoption

The Division of Forestry and Wildlife, Department of Land and Natural Resources launched the 2016 Lanai Axis Deer game mammal lottery hunt applications on October 19, 2015 (https://hunthawaii.ehawaii.gov). The application period was open to the public until November 20, 2015. This is the first game mammal hunt lottery application cycle that allowed for DOFAW to charge an application fee to the applicants. Approximately 40% of the applications were submitted online by the public user from their own device, compared to only 16% submitted by the public online during the previous game mammal hunt lottery. The new system projects to save DOFAW staff at least three to four weeks of time previously required to manually enter paper applications, generate reports and prepare for the lottery.

New Websites Launched

• The Department of Budget and Finance launched the Employer-Union Health Benefits Trust Fund (http://eutf.hawaii.gov) website on October 1, 2015.
• The Hawaii Health System Corporation launched the Leahi Hospital Site (http://leahi.hhsc.org) on October 6, 2015.
• The Hawaii Health System Corporation launched the Maluhia Hospital Site (http://maluhia.hhsc.org) on October 6, 2015.
• The Office Enterprise Technology Services launched the Governor David Y. Ige's Site (http://governor.hawaii.gov) on October 9, 2015.

New Application Deployments

• Professional Fundraiser Registration System for the Tax & Charities Division, DAGS (https://ag.ehawaii.gov/fundraiser) launched the public facing portion September 23, 2015.
• Pavilion Day Use Permitting System for the Division of State Parks, DLNR (https://camping.ehawaii.gov) soft launched October 29, 2015.

Application Upgrades

• DAGS SPO HIePRO (https://hiepro.ehawaii.gov) relaunched on September 3, 2015.
• DLNR; County of Hawaii Camping Reservation System (https://camping.ehawaii.gov) relaunched on September 8, 2015.
• DLIR HIOSH Inspection & Permitting System (http://hiosh.ehawaii.gov/) relaunched on September 30, 2015 and November 16, 2015.

Agreements

New SLAs

• None

New SOWs

• DOH HHSC Website Hosting dated September 29, 2015 ($3,900 plus GET)
• DOH OHCA Medical Marijuana Dispensary Licensing System dated October 7, 2015 ($28,272.24)
• DLNR DSP Special Use Permitting System dated October 16, 2015 (Development: $25,000 plus GET; Maintenance/Support: $1,200 annually)
• DOTAX Business License Application Hawaii Business Express dated November 9, 2015 ($2.50 Portal Admin Fee per business license application, included in packet)
• ETS - DHRD ACA Automation Support dated November 18, 2015 ($10,000)

Amended SOWs

• None

Additional Items

• B&F ERS Employee Retirement System Project Estimate dated October 28, 2015 ($13,486.91)

Customer Service Statistics

Number of support contacts from the public per service.

Service	September	October	Total
Airport Auctions	0	0	0
Annual Reports	95	209	304
BOC Search	168	159	327
BREG	281	245	526
Charities/Solicitors	9	17	26
CSEA	11	12	23
DLIR (non HCE)	12	16	28
Dobor	21	18	39
DoTax (non-HCE)	71	65	136
DoTax (non-HCE) referred	60	35	95
eCrim	90	90	180
Efile	43	116	159
EMRS	299	285	584
ERS	3	4	7
etraffic	76	54	130
EV stations	0	0	0
Film Permit	20	12	32
Fishing	6	2	8
GreenLMI	0	0	0
Hawaii County Camping	43	26	69
Hawaii Health Connector	2	3	5
HBE	175	195	370
HCE	716	707	1423
HIEPRO	68	64	132
HILS	79	74	153
HIOSH	2	1	3
HSID	1	3	4
HUI	21	74	95
Hunting	24	37	61
Landshark	6	9	15
Login Problems	314	376	690
Med MJ	20	12	32
MFDR	0	0	0
Misc-HIC	53	76	129
MVR	72	74	146
Na Ala Hele	0	5	5
Name Change	16	15	31
NED	51	58	109
Non-HIC info	155	168	323
Notary	81	63	144
Payment Problems	37	40	77
PVL	336	368	704
REB	38	37	75
RPT	26	15	41
Sex (Covered) Offender	0	6	6
State Calendar	28	20	48
State Camping	295	221	516
Subscriber	20	25	45
TA 326	0	2	2
TB	4	2	6
Vital Records	628	543	1171
Wastewater	0	0	0
Water	7	2	9
Wiki (Weddings)	13	10	23
HTSB	114	120	234
TOTAL	4710	4790	9500

PVL Customer Service Breakdown

November 1 - November 20, 2015

• Online Renewal: Questions related to online renewals
• Offline Renewal: Questions related to offline renewals and forms
• Request File Number: Requests for license file numbers
• Problem Linking: Questions related to linking licenses
• License linked to wrong account: Questions related to license being linked to old email addresses
• Status: Questions related to the current license status
• License Change: Questions related to updating license information (ie: addresses, active status, name, etc)
• Verification: Requests for license verification
• Listbuilder: Questions related to the PVL list builder application
• CE Question: Questions related to Continuing Education Requirements
• Restore License: Questions related to restoring a PVL license
• Payment Question: Questions related to cost of licenses, payments accepted, receipt requests, etc
• License Search: Questions related to searching for a license online
• Application Error: Errors that appear to be from the application or due to lost connectivity
• Misc: Other questions

Financials

Consolidated Balance Sheet
Hawaii Information Consortium, LLC
-Unaudited report
			10/31/15
Assets			$4,731,487
Liabilities			$4,541,076
Shareholder Equity			$190,412
Total Liabilities & Shareholder Equity			$4,731,488
Income Statement
Hawaii Information Consortium, LLC
-Unaudited report
	August	September	October	Rolling 3 Month
Total Revenues	$609,868	$557,247	$610,975	$1,778,090
Total Expenses	$652,040	$588,291	$620,508	$1,860,839
Income (Loss) from operations	($42,175)	($31,044)	($9,533)	($82,749)
Other Income (Expense)	-	-	-	-
Net Income (Loss) Before Taxes	($42,175)	($31,044)	($9,533)	($82,749)
Total Provision for Income Taxes	($16,514)	($12,157)	($3,733)	($32,404)
Net Income (Loss)	($25,658)	($18,887)	($5,800)	($50,345)

Reports

Analytics report is included in the packet.

Appendix A:  Key Staff Contacts

201 Merchant St, Suite 1805, Honolulu HI, 96813

Name	Position	Phone	Email
Russell Castagnaro	General Manager	808-695-4615	russell@ehawaii.gov
Teri Berschneider	Director of Portal Operations	808-695-4631	teri@ehawaii.gov
Zheng Fang	Director of Development	808-695-4617	zheng@ehawaii.gov
Janet Pick	Manager of Project Management Office	808-695-4625	janet@ehawaii.gov
Emergency Help Line	Emergency Support	808-695-4627
Customer Support	Public Customer Support	808-695-4620	info@ehawaii.gov

Appendix B:  Acronyms

AOUO - Association of Unit Owners

B&F – Department of Budget and Finance

BOC – Bureau of Conveyances (DLNR)

BREG – Business Registration Division (DCCA) CDG – Center for Digital Government

CMLS – Commercial Marine Licensing System

CMS – Content Management System

DCCA – Department of Commerce and Consumer Affairs

DBEDT – Department of Business Economic Development and Tourism

DCAB - Disability and Communication Access Board

DFI – Division of Financial Services

DLIR – Department of Labor and Industrial Relations

DLNR – Department of Land and Natural Resources

DOCARE - Division of Conservation and Resources Enforcement

DOE – Department of Education

DOFAW – Division of Forestry and Wildlife

DOH – Department of Health

EDRS – Electronic Death Registration System

ELF – Electronic Filing System

HBE – Hawaii Business Express

HCE – Hawaii Compliance Express

HCJDC – Hawaii Criminal Justice Data Center

HID – Hawaii Insurance Division

HTSB- Hawaii Teachers Standards Board

HUI EXPRESS – Hawaii Unemployment Insurance Express

IACA - International Association of Commercial Administrators

IRS – U.S. Internal Revenue Service

JIMS – Judiciary Information Management System My.hawaii.gov – the single-sign-on service for Hawaii state government

MORAA - Model Registered Agent's Act

NASCIO – National Association of State Chief Information Officers

OHCA - Office of Health Care Assurance

OIMT – Office of Information and Management Technology OMPO – Oahu Metropolitan Planning Organization

PVL – Professional Vocational Licensing

REB – Real Estate Branch (DCCA)

RICO - Regulated Industries Complaints Office (DCCA)

PRIA - Property Records Industry Association

PUC – Public Utilities Commission

SLA – Service Level Agreement

SOW – Statement of Work

UCC – Uniform Commercial Code

UI – Unemployment Insurance (DLIR)

VIPS – Volunteers in Public Service (Judiciary)

XML – Extensible Markup Language

Appendix C: Web Analytics Terms

 

• Hit - A request for a file from the web server. Available only in log analysis. The number of hits received by a website is frequently cited to assert its popularity, but this number is extremely misleading and dramatically over-estimates popularity. A single web-page typically consists of multiple (often dozens) of discreet files, each of which is counted as a hit as the page is downloaded, so the number of hits is really an arbitrary number more reflective of the complexity of individual pages on the website than the website's actual popularity. The total number of visitors or page views provides a more realistic and accurate assessment of popularity.
• Page View - A request for a file whose type is defined as a page in log analysis. An occurrence of the script being run in page tagging. In log analysis, a single page view generates multiple hits as all the resources required to view the page (images, .js and .css files) are also requested from the web server.
• Visit / Session - A series of requests from the same uniquely identified client with a set timeout. A visit is expected to contain multiple hits (in log analysis) and page views.
• Visitor / Unique Visitor - The uniquely identified client generating requests on the web server (log analysis) or viewing pages (page tagging). A visitor can make multiple visits.

 

 

 

 

 

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